How do I make a Mixed tag?  Return to Top
At the "Tag:" prompt, press the ENTER key, without inputting any zip code.

When I try to make a Mixed AADC tag, it comes up as "Invalid Tag". What am I doing wrong? Return to Top
You are using a Custom Origin Line that is not associated with a valid 3-digit origin zip. Go back to the main menu and select "Origin", and then choose "Custom Origin Line". Select the custom origin line you were using. When the editor screen comes up, enter "99" , then <ENTER>. Now you are asked to input the 3-Digit Point of Entry. You MUST input a valid 3-digit zip here. If you input an invalid 3-digit zip ("000", "001", etc.) or nothing at all, you will always get the "Invalid Tag" message when you try to make a residual tag, such as a Mixed AADC.

My post office says some of my tags are incorrect. What should I do? Return to Top Call Whittier Mailing Products' Service Support at (562) 464-3000. Or email support@traytag.com.

Have the following information ready: the Tagger software (disk) version # ("0303-002", etc.), the class, category and sortation type of mail, the origin zip code, and exactly what was entered at the "Tag:" prompt. Give the exact wording of what the printed tag actually says, as well as what the post office tells you it should say.

We will check it out and get back to you soon. Don't worry! The odds are very good that you are right and your local post office just isn't aware of the latest DMM changes. We will verify the accuracy of the printed tag, and provide references to the appropriate USPS documentation to prove it.

I need to print tags that read: "ADC Twin Valley CA 90197" and "ADC San Antonio TX 78099", but every time I key in "90197" or "78099" your machine tells me they are invalid tags. What should I do? Return to Top The reason your Tagger computer treats these as invalid is because it requires a valid 3- or 5-digit zip code as input, and according to the way both the Postal Service and our programming staff define "zip code", these are in fact invalid.

The Postal Service defines "Zip Code" as follows:
"ZIP (Zone Improvement Plan) Code -- Established in 1963, the system of 5-digit codes that identifies the individual post office or metropolitan area delivery station associated with an address." What is essential here is that a zip code is associated with a mail delivery address. In other words, there are actual homes or businesses that have that zip code as part of their mailing address. There are no homes or businesses in 90197 or 78099.

The USPS also publishes (at least on magnetic media) a monthly-or-so list of every valid City/State/Zip Code combination, simply referred to as the "City/State file". It lists every valid 5-digit zip code, along with the correct city and state associated with it. Neither of these invalid zip codes are on that list.

The 5-digit numbers you refer to are valid components of possible tray and sack tags, but despite the remarkable resemblance, they are not zip codes. For instance, many of these are part of the Destination line required for classes of mail that reference DMM Labeling List L004. For example, an ADC tray containing mail for 902, 906, 910 & 916 may be correctly addressed to ADC Twin Valley CA 90197, but 90197 is not a zip code.

In order to generate any tag, what the Tagger computer is asking for is an example of what is in the tray or sack. All you do is input an example (such as 902) of what's in the tray, and it automatically figures out that the tag should be addressed to ADC Twin Valley CA 90197.

In short, you are not expected to have to know what should be printed on the tag, only what is in the tray or sack.

No power Return to Top
Is the power supply correct for this control unit?  It should have a 5 Volt DC output. 
A Printer power supply (20 Volts AC output) will not work, and may damage the control unit.
Is the switch on the right side of the control unit in the ON ("1") position?
Is the power supply cable plugged into the control unit?
Is the power supply plugged into the wall or a power strip?
Is the power strip turned on?  Most power strips have an indicator light to show when power is on. Try plugging in some other device that you know is working (such as a lamp) into the same outlet the printer or control unit was plugged into.
If you have another control unit, try using the other control unit's power supply or connect the other control unit to this power supply.  If there is a problem in the control unit itself or in the power supply, this method will allow you to pinpoint where the problem is.  If you swap power supplies, make sure both are control unit power supplies (5 Volt DC output). DO NOT swap with a printer power supply (~20V Volt AC output).

Unable to read display Return to Top
Adjust the LCD Contrast by turning the slot located on the back of the control unit with a small standard screwdriver.

Currently Installed Version Won’t Start or is experiencing a Module Line … error message Return to Top
If the currently installed update won’t start or doesn't work correctly you can still load in a new update without accessing the Update System menu as long as you have a working diskette copy of a recent update.
1.  If you need a diskette, download the latest Tagger update at www.traytag.com.
2.  Perform a Complete Reinstall. Turn the unit off, wait a few seconds, then turn it back on.  After a short wait the Copyright screen appears, and the message "Press NEW to Enter Setup" apperars at the center of the screen (for about one second).
3.  Press the [NEW] key before the message disappears.  If the Diskette Installation screen doesn't come up, restart the unit and try again.